ROCHESTER, N.Y., Nov. 30—New KODAK Care Kits make it easier for customers with other manufacturers’ scanners to keep their document capture hardware up and running. Advanced maintenance options, including Advance Unit Repair (AUR) for select models of CANON, FUJITSU and PANASONIC Document Scanners, are now available from KODAK Service and Support through newly formulated two-year KODAK Care Kits.

“With digital workflows becoming the standard for many industries, including healthcare and government, document imaging technology hugely impacts the efficiency of sharing electronic information and applications,” said Karen Sherrill, Director, Worldwide Service, Document Imaging, Kodak’s Business Solutions and Services Group, and recent recipient of the 2009 Customer Service Executive of the Year, International Business Awards, STEVIE Awards. “With a KODAK Care Kit AUR, users can rely upon the expertise and capabilities of an ISO certified support team.”

Kodak’s AUR option for CANON, FUJITSU and PANASONIC Scanners provides users with next-day product replacement and unlimited phone support. For value added resellers (VARs) and value added distributors (VADs), this new capability enhances their ability to meet customer needs and ensure top service performance. Many VARs and VADs currently find that service represents a significant portion of customer revenue.

Original News : Canon